Why Model Linen?
We know you have a choice when it comes to linen rental service. When there are a number of national chains out there, why should you consider a family-owned, local company for your textile rentals, custom orders, and special occasions?
1. Personal service
Because Model Linen works with businesses in Utah, Southeast Idaho and Southern Wyoming, we can offer all of our customers friendly, quality, personal service. We’re open on holidays and only a phone call away after hours, which not only ensures our customers receive their products on schedule; it means we do everything in our power to accommodate supplemental and special orders. We take the time and make the effort to be in tune with our customers’ needs, as well as help discover new and improved options. In other words, our customers are not just numbers to us. We know them by name and they have direct access to Model Linen’s owners.
2. Local pride
Model Linen was first established in Ogden, Utah in 1917, and has been providing jobs and putting profits back into the local economy ever since. We care a great deal about our home, and work hard to foster a lasting relationship between our company and our community. From our contributions to local charities and community organizations to our safety conscious drivers we strive to make our home a better place.
3. Straightforward billing
We figure that our customers have more important things to worry about than how to decipher their linen service statement. That’s why at Model Linen, we’re upfront about what our service will cost and our bills are simple to read and understand. Our customers can access their invoices and orders at any time on our web-site.
4. Environmental commitment
5. Technically advanced
As the most technically advanced linen plant in the region, we are always researching new and improved options for our industry, which provides our customers with better products at lower prices. For example, our garments are tagged with RFID (radio frequency identity devices), allowing our customers to see exactly where their uniforms are at any given time.
With a remarkable customer retention rate of 98.7%, our aim is not only to satisfy our customer; it’s to nurture a long-term relationship.